APOLOGY E-MAILS

FORMAL E-MAIL

Dear Mr Patterson,

 

Thank you for your email of 25 August about the problem you had with the service of the Chinese food restaurant.

We are writing to apologise for the time you waited for your food to be delivered, besides your food being cold.

The reason the slow service in the restaurant was due to three sick waiters that week.

We have decided to give you and your family a free coupon at our restaurant on your next visit to compensate for the poor service provided.

 

We look forward to hearing from you.

Yours faithfully

Chinese food restaurant